Information Systems Graduate

John Laurence Osal

Hello! I'm John, a Bachelor of Science in Information Systems graduate passionate about technology and continuous learning. I enjoy solving technical problems, working with computer systems, and building software and hardware solutions that make everyday tasks more efficient. My experience includes technical support, computer repair, data management, and developing an award-winning IoT capstone project. As a fresh graduate, I am excited to apply my skills, gain industry experience, and grow as an IT professional.

📍 City of San Jose Del Monte, Bulacan, 3023 ✉️ johnlaurencebosal@gmail.com 📞 0968-212-7825

Experience

Professional background

EXP 01

PRIMECARDS.PH Telemarketing Services

Data Fulfillment Officer | Jan 2026 - Jun 2026

  • Processed customer applications for partner banks, ensuring accurate document verification and compliance with banking and company requirements.
  • Maintained data accuracy, confidentiality, and timely processing of sensitive customer information while supporting daily operational workflows.

EXP 02

YMCOM Computer Supplies

IT Support Technician | Sep 2025 - Dec 2025

  • Diagnosed and resolved hardware, software, and peripheral issues, providing timely technical support to customers and staff.
  • Performed computer assembly, system installation, basic network configuration, CCTV installation, preventive maintenance and hardware repairs to ensure optimal performance and reliability.

EXP 03

Freelance IT Support Specialist

Hardware repair, OS setup, and routine maintenance | 2023 - 2025

  • Delivered on-site and remote technical support by diagnosing and resolving hardware and software issues, performing system upgrades, and implementing effective solutions.
  • Installed, configured, and maintained computer systems, operating systems, and software applications to ensure optimal functionality and minimizing downtime.

Projects

Capstone highlight

HYDROGUARDIAN

C++, Kotlin, HTML, CSS, JavaScript, REST API, JSON

Lead Programmer and Best Programmer Award recipient for an embedded systems capstone that monitors water temperature, pH level, humidity, and water level in real time using ESP32 and sensors.

Skills

Technical and soft skills

Technical: Basic programming, data entry, data management, hardware and software troubleshooting, computer assembly and repair, network troubleshooting, system testing and debugging.

Soft skills: Problem solving, adaptability, analytical thinking, and attention to detail.

Certifications

Training & credentials

🔒 Cybersecurity Defense Analyst Pathway

DICT-ITU DTC Initiative, Cisco Networking Academy (Pending Certification) | 2026

📊 Introduction to Data Science

Cisco Networking Academy | 2026

🖥️ Computer Systems Servicing (CSS)

TESDA Certificate of Completion | 2024

⚙️ Installing and Configuring Computer Systems

TESDA Certificate of Completion | 2024

Summary

What stands out

Data handling, customer processing, and technical support experience across office and service environments.

Experience Operations and support

Strong embedded systems capstone work with practical IoT implementation and award recognition.

Project HYDROGUARDIAN

Balanced technical and soft skills, with certifications that support ongoing growth in IT.

Growth Continuous learning
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